We understand that the information that you entrust to us is private and confidential. Any personal information collected by Territory Sportsmedicine is treated as confidential and follows the Australian Privacy Principles as contained in the Privacy Act 1988. All Territory Sportsmedicine staff sign a confidentiality agreement upon employment and are trained to respect your privacy in accordance with the applicable privacy laws, and our own policies and procedures.
what information do we collect?
Territory Sportsmedicine may hold the following information about you:
Name, address, telephone number(s)
Date of birth
Medicare card number
Private health fund information
Account information, including payments for previous consultations
Territory Sportsmedicine will destroy personal information due to redundancy, after our legal obligations to retain the information have expired.
Why do we collect your personal information?
Territory Sportsmedicine collects, holds, uses and discloses your personal information in order to provide you with healthcare related services including:
Managing our ongoing relationship with you
Answering any queries you may have in relation to healthcare services
Assessing your suitability for health services in our facility – you may be referred to another healthcare facility under the care of our surgeon if your health history deems this necessary for your health and wellbeing
Providing you with the opportunity to participate in other health and wellness programs conducted at Territory Sportsmedicine such as use of the onsite gym in your rehabilitation program
Conducting patient surveys including satisfaction and feedback
Managing reviews to develop and improve our services.
We may also collect, hold, use and disclose your personal information in order to:
Resolve legal and/or commercial complaints or issues in relation to compensation recovery
Meet legislative requirements relating to healthcare providers
Perform any of our functions and activities relating to our business
We will generally only use personal information for the purpose for which it is collected or for a purpose that is related to the services you are provided at Territory Sportsmedicine.
Territory Sportsmedicine holds Statutory Immunity under Part 7, Section 64d of the Health Care Act 2008 for the hospitals research and education committees, where no personal information is disclosed in its processes.
We use personal information about you to:
Provide medical treatment and care to you
Assist your treating doctors, nursing staff and other allied health professionals to provide medical treatment and care to you
Assist us to provide you with information about your care, if required
Assist with our internal administrative requirements
Process private health fund claims
Supply information to medical practitioners, nurses and other allied health professionals who provide necessary follow up treatment and ongoing care
Assist in the process of benchmarking and clinical indicator reporting in a de-identified form
Provide data in both an identified and de-identified form to State Government agencies, in compliance with numerous legislative requirements
Provide data in a de-identified form to the Private Data Bureau research and development
Communication of offers and special events.
Who do we disclose your information to?
Territory Sportsmedicine will not sell or disclose your personal details for any purpose that is not related to your relationship with us.
We rely on third parties such as healthcare funds and other service providers (pharmacy, radiology, pathology) to perform specialised activities for Territory Sportsmedicine and your personal information may be provided to these third parties to enable them to perform their agreed services. Territory Sportsmedicine may also be required to disclose your information to comply with legislation.
We may disclose personal information for the purposes to our contracted service providers as listed above, as well as government authorities (Medicare Australia), other hospitals, medical and general treatment providers and persons authorised by you in the processes of our service provision.
If you are not the policy holder of the nominated private health fund elected to use for the provision of services at Territory Sportsmedicine, we may also disclose your personal information to the policy holder as part of administering and processing your eligibility for care under private health insurance provisions.
This may include the disclosure of sensitive and health information about services being used by you under the policy holder’s membership.
How to access and correct your personal information?
We try to ensure that personal information we hold is accurate, complete and up to date. Please let us know if there are any errors in your personal information and keep us up to date with changes to your personal information such as change of address. You will be requested to check and update your personal information on each visit to our health services. If you believe that personal information that we hold about you is incorrect, incomplete or inaccurate, then you may request amendments. We will consider if the information requires amendment and if we do not agree, we will add a note to the personal information stating your disagreement with the information
You may request access to your personal information held by Territory Sportsmedicine by writing to the practice manager. Practice.firstname.lastname@example.org
You are not required to provide a reason for requesting access. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how it may be collected e.g. post or collection.
How to contact us to make a privacy complaint?
If you have any queries, concerns or complaints about the manner in which your personal information has been collected or handled by Territory Sportsmedicine, please contact our practice manager. Practice.email@example.com
Alternatively, you can contact the Office of the Australian Information Commissioner on 1300 336 002 or visit www.oaic.gov.au for further information.
Does your personal information get transferred outside of Australia?
All our data is held on Australian based cloud servers with the highest-grade encryption available for medical services.
For more information on our cloud based partners please see: